Blackchair is recognized for enabling and delivering success in helping organizations reimagine their customer experiences in 2023. San Francisco, California – DATE: February 7, 2024 – Blackchair has been named Global Partner 2023 by Five9, the provider of the
Read MoreDevelopments in the CX market you should consider for smooth contact center operations in 2024 The CX landscape is experiencing rapid growth and development, especially with the popularity of cloud computing solutions and automation options that are continually expanding
Read MoreEmpower your customers with self-service contact center functionality As always, the new year brings a whole host of predictions, developments, and trends that have the potential to shake up the CX landscape. The growth of cloud contact center solutions,
Read MoreContact center optimization strategies to enrich CX in 2024 Now more than ever before, customer experience is a crucial focus of businesses across the board. Customers of today are demanding more personalization, more proactiveness as well as faster and
Read MoreA closer look at Microsoft's digital contact center platform Based on a combination of Microsoft Teams, Dynamics 365, Power, Azure, and Nuance AI capabilities, Microsoft’s digital contact center platform is all but set to dive into the CCaaS market.
Read MoreThe role of visual engagement in enhancing customer experience Today, businesses are continually striving to provide positive customer experiences and enhance customer satisfaction and loyalty. Over the years, the CX industry has adopted many advanced tools to achieve this
Read MoreHow conversational messaging is revolutionizing CX The modern business landscape is becoming increasingly digitized with each passing day, and customers expect their favorite brands to understand their unique needs and preferences and deliver an emotionally engaging and connected customer
Read MoreTop CX trends to be aware of in 2024 The CX landscape is constantly changing and evolving with new technologies, customer preferences, and economic changes. CCaaS migration, omnichannel contact centers, click-to-call and click-to-chat functionalities, workforce engagement management, and agent-assist
Read MoreHow the state of CCaaS migration might change in 2024 onwards The popularity of the cloud and cloud solutions for improving operational efficiency is a givenin today’s day and age, with the sheer amount of capabilities it can offer.
Read MoreThe business landscape across the board is rapidly getting on board with incorporating sustainability into their processes—as a result of both increasing regulations and businesses realizing the benefits this can bring in. Green contact centers are a result of
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