Gartner Peer Insights – Voice of the Customer Platforms Review 2024 Gartner Peer Insights are a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in markets that are defined
Read MoreSymphony - Functionality brief for Genesys Cloud Symphony brings a powerful range of additional configuration management and automation features to your Genesys Cloud administrators, business users and managers. By gathering real time configuration change activity and providing robust automation
Read MorePresentation: An introduction to Symphony A quick look into the configuration, auditing & automation capability that’s delivers a more productive, efficient and transparent CCaaS operating environment. A summary of the Four levers of agile change | Case Study |
Read MorePresentation: Accelerating CCaaS Migration with Clarity A quick look into how to leverage real decision-grade data to drive design planning optimisation - removing both assumptions and best-guessing. A summary of the Migration audit | Migration assurance | Service engagement
Read MoreNTT: 2023 Global Customer Experience Report AI is surging and automation is set to revolutionize the entire spectrum of CX. Organizations continue to invest in building AI-led capabilities to enhance their CX and differentiate themselves in the market. And,
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