Don’t fall into the NPS trap. Here are some alternative CX metrics to keep in mind. Net Promoter Score (NPS) has been a cornerstone of customer experience measurement since its introduction in 2003 by Frederick F. Reichheld in the
Read MoreIs change management the game changer for future CX operations? Change management is a consideration that every business needs to make, especially in today’s rapidly evolving CX space. As companies strive to stay competitive and deliver exceptional customer experiences,
Read MoreThe future Of CX with cloud-native data platforms In today’s digital age, CX is more important than ever with customers expecting fast, reliable, and personalized services. This means that businesses need to stay on their toes and address these
Read MoreWant to learn how to improve your CX delivery? Here are five effective strategies With 80% of organizations expecting to compete mainly based on CX in 2024, it is not just about giving customers the best experience anymore, it’s
Read MoreHere's what you should know to ensure your CX Migration efforts don’t go down the drain Delivering anything less than perfect CX is not an option in this day and age if a business wants to see success. Think
Read MoreCCaaS and CRM integrations in 2024: It’s a whole new world Customers today are demanding more personalization, faster service delivery, and convenience in communications. Whichever business can deliver on the demands has the potential to win out against the
Read MoreConnected customer experiences are changing CCaaS vendor offerings. Here's how... According to Zendesk, 52% of consumers would switch to a different brand after just one bad experience. Hence, Good CX delivery has never been more important than it is
Read MoreWhy is customer journey orchestration increasingly becoming popular? You’ve probably been hearing the term “customer journey orchestration” more and more in recent times. What does it mean? Why is it important? And how can you use it to adapt
Read MoreUnified communications capabilities are taking CCaaS platforms to a whole new level As we approach the second half of 2024, the CX landscape is evolving faster than ever before, and recent developments look to be exciting for both vendors
Read MoreHow DevOps automation boosts efficiency in CCaaS environments So, you know how life gets a little easier when you set your coffee maker to brew automatically in the morning? Well, imagine that same magic happening behind the scenes in
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