The secret to accelerating CX transformation to a cloud-based solution Digital transformation has been proliferating throughout the CX industry. Known as the digitization of daily business activities, which includes updates to legacy systems and integrating new technologies, the objective
Read MoreWhat CX challenges do business leaders face? A CX solutions provider partnered with Zogby Analytics to survey over 240 business decision-makers about the state of CX. These business decision-makers–consisting of CEO, business owners, organization leaders, and CXOs–in companies with
Read MoreOptimizing call volume and CX with innovative technology 'Technology continues to make waves in the CX industry with AI and predictive capabilities, with tech providers looking to build their own market share by investing in platforms and tools that
Read MoreThe latest findings show that evolving CX trends are making the cloud a necessity While plenty of organizations still use on-premise systems for their CX needs, recent surveys may force organizations to shift to the cloud. Customer preferences, along
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