September 28, 2021

The key drivers determining customer satisfaction

A study has revealed the top drivers of customer satisfaction: speed, agility, and trust. The study that assessed the customer satisfaction scores (SAT) of insurance customers and factors that decided customer satisfaction, was conducted by Verint and surveyed 25

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September 16, 2021

Data Security Is Vital For The Future Of CX

Data security will be vital for the future of CX systems On 31st August 2021, Avaya announced plans to invest in Journey. Ai Inc, the developer behind a digital identity platform that boosts data security and privacy.  The solution

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