Connected customer experiences are changing CCaaS vendor offerings. Here's how... According to Zendesk, 52% of consumers would switch to a different brand after just one bad experience. Hence, Good CX delivery has never been more important than it is
Read MoreWhy is customer journey orchestration increasingly becoming popular? You’ve probably been hearing the term “customer journey orchestration” more and more in recent times. What does it mean? Why is it important? And how can you use it to adapt
Read MoreSymphony for CX developers and CI/CD In a recent proof of concept run independently from Blackchair for a large European bank, analysis of using Symphony for specific CI/CD and operational tasks compared to manual efforts has seen a productivity
Read MoreUnified communications capabilities are taking CCaaS platforms to a whole new level As we approach the second half of 2024, the CX landscape is evolving faster than ever before, and recent developments look to be exciting for both vendors
Read MorePresentation: Accelerating CCaaS Migration with Clarity A quick look into how to leverage real decision-grade data to drive design planning optimisation - removing both assumptions and best-guessing. A summary of the Migration audit | Migration assurance | Service engagement
Read MoreHow DevOps automation boosts efficiency in CCaaS environments So, you know how life gets a little easier when you set your coffee maker to brew automatically in the morning? Well, imagine that same magic happening behind the scenes in
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