Why video and smartphone centricity in CX delivery will define the future of CCaaS operations The delivery of customer experience (CX) using video technology and smartphone-centricity is a growing trend in the CCaaS sector. It is gaining swift adoption,
Read MoreFour reasons why CX investment currently focuses on customer journey mapping as a critical priority In today's customer-centric business landscape, companies are investing heavily in CX initiatives to win customer loyalty, differentiate themselves from the competition, and drive revenue
Read MoreHow composable CX will be the future for the evolution of contact centers In recent times, CX has become one of the most critical success factors for businesses and there has been a significant shift in customer expectations, with
Read MoreThree key points to consider when setting up a cloud-based global CCaaS operation With the advancement of remote technologies, organizations are adopting cloud-based CCaaS (Contact Center as a Service) platforms to overcome the limitations of legacy contact center systems.
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