October 21, 2022

Addressing barriers in omni-channel CX

Addressing barriers in omni-channel CX AI and omnichannel CX have long been touted as the two pieces of technology that can help elevate CX management to a new level of efficiency and productivity. However, what is often not discussed

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October 14, 2022

The best way to incorporate omni-channel CX

The best way to incorporate omni-channel CX Omni-channel CX is a holistic strategy that considers how customers interact with the company across all channels, bringing uniformity and contextualization to multi-channel communication.  While we have talked about the importance of

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October 9, 2022

Enterprises strive to deliver a world-class CX

Enterprises strive to deliver a world-class CX As organizations begin to realize the importance of high-quality CX, they are challenged to deliver world-class CX consistently and efficiently. Most organizations are tackling this challenge by investing in advanced CX technology

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