November 25, 2021

The CX industry is heading in a new direction

A study revealed that over 76% of professionals consider digital transformation to be a top priority for the contact centers they were working for.  The survey also revealed that over 75% of enterprises are expanding their digital capabilities, while

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November 16, 2021

How the pandemic has changed customer experience standards

As the pandemic forced people indoors, consumers resorted to digital channels to purchase goods and services. This change in consumption has changed the way customers interact with businesses.  Studies show that customers are relying on digital communication channels instead

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