Studies show that a multi-cloud environment is now the norm According to a Nutanix study, multi-cloud operations are expected to be the new norm for the industry. Multi-cloud adoption for enterprises with over 5,000 employees is at 57%, while
Read MoreThe best way to deploy automation In CX With the industry undergoing a remarkable transformation, CX centers need to adapt to meet changing expectations, or risk placing tremendous strain on CX agents. One such change is that the average
Read MoreHow the meaning of CX continues to evolve Thanks to modern technology and the effects of the pandemic, the idea of CX continues to evolve. This change to what CX means could have significant implications on how we handle
Read MoreImproving customer engagement in an omni-channel CX environment With more CX centers adopting systems to support an omni-channel experience, the industry is focusing on optimizing existing channels to improve engagement. They are looking to accomplish this through several methods,
Read MoreWhat can we expect for CX in 2022? As the CX industry breaks new ground in technology, it is set to transform CX center operations. In the years preceding the pandemic, CX functions were complex, time-consuming, and restricted to
Read MoreHyperautomation makes light of time-consuming work Move, add, change, and delete (MADC) are simple tasks but consume far more resources than is justified. This is a problem that every CX center faces, and the impact can be significant because
Read MoreThe contact center software market is expected to be valued at $60.35 billion by 2027 The contact center software market is expected to reach $60.35 billion by 2027, exhibiting a CAGR of 14.3% during the forecast period. For context,
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