C-Level executives are shaping the customer’s journey As organizations begin to realize the importance of CX and its ties to revenue and profit margins, C-level executives are actively shaping the customer’s journey using digital technology. In April 2022, the
Read MoreAgility And Innovation Drive CCaaS Adoption Over the past few years, the CX industry has been moving toward CCaaS for several years, choosing to leave behind legacy solutions to take advantage of the greater agility and flexibility promised by
Read MoreAs the CX industry continues to evolve adopting technologies such as cloud computing and omnichannel operation management, there are growing concerns over data privacy and information security. Despite offering tremendous benefits to their users, contemporary cloud platforms require rigorous
Read MoreWhy Outsourcing CX Operations Is Growing Studies have revealed that the global outsourcing customer experience market is growing rapidly, with research suggesting that the sector will reach $81.5 billion by 2023. The impressive growth behind the outsourcing market indicates
Read MoreA prominent CX platform provider has decided to build on its existing partnership with Microsoft by pairing its CX omnichannel solution with Microsoft Azure. Through Azure, CCaaS users will now have access to the power of Microsoft’s cloud computing
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