Last year, the CX industry made a strategic pivot to cloud-based, omnichannel solutions due to the pandemic. Now, the CX industry is rapidly transforming to the point where: – Omnichannel customer engagement is becoming more important – CCaaS is
Read MoreImproving customer engagement in an omni-channel CX environment With more CX centers adopting systems to support an omni-channel experience, the industry is focusing on optimizing existing channels to improve engagement. They are looking to accomplish this through several methods,
Read MoreWhat can we expect for CX in 2022? As the CX industry breaks new ground in technology, it is set to transform CX center operations. In the years preceding the pandemic, CX functions were complex, time-consuming, and restricted to
Read MoreHyperautomation makes light of time-consuming work Move, add, change, and delete (MADC) are simple tasks but consume far more resources than is justified. This is a problem that every CX center faces, and the impact can be significant because
Read MoreThe contact center software market is expected to be valued at $60.35 billion by 2027 The contact center software market is expected to reach $60.35 billion by 2027, exhibiting a CAGR of 14.3% during the forecast period. For context,
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