December 17, 2021

Maximizing value during the post-CX migration period

The need to accommodate hybrid working environments and achieve new objectives in productivity has seen several CX centers move to the cloud, completing the shift in months, or in some cases, days to gain value as soon as possible.

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December 15, 2021

A positive employee experience can improve CX

Over the years, CX centers have not given much thought to the employee experience, focusing instead on improving CX. Some new findings, however, may prompt CX centers to rethink their approach. Several surveys conducted by prominent firms, such as

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December 8, 2021

CX centers face delays when migrating to new platforms

CX centers are turning to cloud-based solutions to increase operational efficiency and improve CX quality. Despite the consensus that has been reached on the benefits of cloud platforms, most CX centers are still struggling to make the transition efficiently

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December 1, 2021

The key factors driving CCaaS adoption

A study revealed that more and more US enterprises are adapting contact center-as-a-service (CCaaS) solutions.  According to the report, most companies are making the shift because the functionalities of the CCaaS solution are more suitable to the needs of

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