As the CX industry continues to evolve adopting technologies such as cloud computing and omnichannel operation management, there are growing concerns over data privacy and information security. Despite offering tremendous benefits to their users, contemporary cloud platforms require rigorous
Read MoreData security will be vital for the future of CX systems On 31st August 2021, Avaya announced plans to invest in Journey. Ai Inc, the developer behind a digital identity platform that boosts data security and privacy. The solution
Read MoreAramex, the logistics and transportation solutions provider, announced in August that they will partner with Salesforce to bring omnichannel CX to its customer service branch. Salesforce's Customer 360 platform will give Aramex a comprehensive 360-degree view of its customers
Read MoreCloud-based CX solutions are the new norm for contact centers and will be essential going forward. Cloud is the future Cloud communication and workstream collaboration provider Avaya announced the acquisition of contact center software development and system integration firm
Read MoreWhen I speak to executives who represent contact centres or UC solutions, they tell me about some of the challenges they face with their UC/CX solution. While the words and specifics vary, it all boils down to one core
Read MoreBlackchair is proud to announce its presence at the G-Summit Europe 2019 hosted by Genesys, taking place in Amsterdam, the Netherlands from September 10th to 12th. A silver sponsor of the event, Blackchair will be present to demonstrate its
Read MoreWhen people discuss their assets or their intellectual property of their business they tend to gravitate towards the tangible. The products, the furniture, the people, the bricks and mortar, as well as the technologies they invest in. And that’s
Read MoreIt's easy to think of UX and CX as the same for the terms tend to be used interchangeably. Both terms are linked to the same objective of making sure customers have a positive experience with the brand or
Read MoreI am witnessing more and more, a domino effect of customers and other enterprises taking the jump from in-house data centre-based management for contact centres and UC systems and moving them into cloud-based services. The value proposition for most
Read MoreGiven our love for all things DevOps, one of our favourite pastimes is the dissection of top DevOps tools. As discussed frequently on our blog, DevOps refers to the time-saving combination of software development and IT operations. With the
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