May 17, 2022

Blackchair is now an ISO27001-certified company!

As the CX industry continues to evolve adopting technologies such as cloud computing and omnichannel operation management, there are growing concerns over data privacy and information security. Despite offering tremendous benefits to their users, contemporary cloud platforms require rigorous

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September 16, 2021

Data Security Is Vital For The Future Of CX

Data security will be vital for the future of CX systems On 31st August 2021, Avaya announced plans to invest in Journey. Ai Inc, the developer behind a digital identity platform that boosts data security and privacy.  The solution

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August 26, 2021

Major CX providers are doubling down on cloud-based solutions

Cloud-based CX solutions are the new norm for contact centers and will be essential going forward. Cloud is the future Cloud communication and workstream collaboration provider Avaya announced the acquisition of contact center software development and system integration firm

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April 11, 2019

Cloud Asset Management – Top Four Concerns

I am witnessing more and more, a domino effect of customers and other enterprises taking the jump from in-house data centre-based management for contact centres and UC systems and moving them into cloud-based services. The value proposition for most

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April 9, 2019

Top DevOps tools you need to try in 2019

Given our love for all things DevOps, one of our favourite pastimes is the dissection of top DevOps tools. As discussed frequently on our blog, DevOps refers to the time-saving combination of software development and IT operations. With the

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