Providing support to CX agents through better knowledge management With the constant evolution of contact center technologies, it is crucial for businesses to maintain up-to-date information to enable CX agents and systems to deliver accurate knowledge as and when
Read MorePromising strategies for delivering CX excellence through CCaaS operations CX is a key differentiator for businesses competing to acquire, retain customers, and gain an edge in today’s dynamic market. The average modern customer also expects fast, personalized, and seamless
Read MoreComparing key benefits and main challenges encountered when integrating NLP into CX delivery efforts NLP (Natural Language Processing) is a branch of artificial intelligence that enables computers to understand and process natural/human language. The use cases of NLP fit
Read MoreHow they stack up: Choosing between public cloud and private cloud for your CCaaS operation Cloud-based solutions have become a vital part of many businesses in recent times, especially those that rely on CCaaS (Contact Center as a Service)
Read MorePreparing contact centers to face inflation and overcome the looming recession without compromising CX The global economy is facing unprecedented economic and business challenges. The COVID-19 pandemic, supply chain disruptions, geopolitical tensions, and environmental crises have created a volatile
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