Customer satisfaction rates have been declining over the past few years. Can CCaaS help? Cavell’s Voice of the Consumer Report 2024 has shed some light on the state of customer satisfaction and CX delivery, and it has some alarming
Read MoreCX in 2024 and beyond: Navigating the cloud revolution and the Amazon effect Contact centers have far exceeded their traditional role as a simple hub of information and issue resolution for customers. They are now strategic assets deeply integrated
Read MoreIn today’s digital age, CX is more important than ever with customers expecting fast, reliable, and personalized services. This means that businesses need to stay on their toes and address these changes in the CX landscape proactively if they
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