July 26, 2023

NTT: 2023 Global Customer Experience Report

NTT: 2023 Global Customer Experience Report AI is surging and automation is set to revolutionize the entire spectrum of CX. Organizations continue to invest in building AI-led capabilities to enhance their CX and differentiate themselves in the market. And,

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July 7, 2023

Now is the time to migrate to a CCaaS platform

Now is the time to migrate to a CCaaS platform In a 2023 forecast study of 1700 businesses worldwide, it was revealed that over 32% of businesses are using Contact Center as a Service (CCaaS), with another 42% using

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