Here's what you should know to ensure your CX Migration efforts don’t go down the drain Delivering anything less than perfect CX is not an option in this day and age if a business wants to see success. Think
Read MoreGo green or go home: the importance of sustainability for CX in 2024 Customer experience is no longer just about satisfying customers’ needs and expectations. It is also about delivering services that are environmentally friendly and socially responsible. This
Read MoreHow the state of CCaaS migration might change in 2024 onwards The popularity of the cloud and cloud solutions for improving operational efficiency is a givenin today’s day and age, with the sheer amount of capabilities it can offer.
Read MoreWhy is enterprise CCaaS penetration low despite its benefits? CCaaS solutions aim to improve CX operations by improving flexibility for both agents and customers, facilitating scalability, and providing ease of integration. However, even with these benefits, enterprise CCaaS penetration
Read MoreThe two most common pitfalls of CCaaS migration that organizations need to watch out for Cloud technology serves to be a cornerstone that supports the future of business applications and like many operations that have transitioned to the cloud,
Read MoreHow they stack up: Choosing between public cloud and private cloud for your CCaaS operation Cloud-based solutions have become a vital part of many businesses in recent times, especially those that rely on CCaaS (Contact Center as a Service)
Read MoreA prominent CX platform provider has decided to build on its existing partnership with Microsoft by pairing its CX omnichannel solution with Microsoft Azure. Through Azure, CCaaS users will now have access to the power of Microsoft’s cloud computing
Read MoreWhat is contact center TCO and how to calculate it? CX centers are turning to omnichannel CX solutions to improve services while reducing the cost of operations. However, investing in these solutions is not a “plug-and-play” operation because it
Read MoreKPIs are an essential part of cloud migration services. Contact centres and cloud providers need to operationalise and measure the quality of the end-user experience (employee workflow), security (to protect data) and infrastructure (to support their operations). Having the
Read MoreCommoditization (when goods or services lose unique characteristics and becomeindistinguishable from its competitors) is an ongoing trend in cloud computing. However, whilewe see the positives of cloud commoditization, we strongly feel that the actual cloud migrationprocess will not change.
Read More
