November 27, 2023

Switching from multichannel to omni-channel contact centers

Switching from multichannel to omni-channel contact centers Imagine being able to provide a consistent customer experience to your clients across any medium or channel. No longer will you have to deal with customers complaining about having to repeat themselves

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November 10, 2023

Why is enterprise CCaaS penetration low despite its benefits?

Why is enterprise CCaaS penetration low despite its benefits? CCaaS solutions aim to improve CX operations by improving flexibility for both agents and customers, facilitating scalability, and providing ease of integration. However, even with these benefits, enterprise CCaaS penetration

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