June 23, 2023

How to optimize CX platforms to make your agents happy

How to optimize CX platforms to make your agents happy Agents are the most valuable assets in the CX industry as their integral to providing customers with high-quality CX. As the old saying goes, happy employees equal happy customers. 

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June 16, 2023

Will generative AI models such as ChatGPT ruin automated CX?

Will generative AI models such as ChatGPT ruin automated CX? You’ve probably heard about ChatGPT and its competitors and how they’re transforming many businesses across industries—that’s been all the talk in social media in recent months. More than any

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June 2, 2023

What is next in cloud communications?

What is next in cloud communications? Cloud communication technology solutions, such as CCaaS, are evolving at a rapid pace, with new features and technologies being integrated into an expanding ecosystem to improve CCaaS operations. This means organizations can accomplish

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