July 21, 2022

Finding and closing the gap during the CX transformation

Finding and closing the gap during the CX transformation A CX transformation project can help organizations improve service standards, which is critical for increasing revenue or reducing operating costs. Yet, most executives don’t see these expected gains because they

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July 7, 2022

Half of CX leaders feel they are unprepared for the future

Half of CX leaders feel they are unprepared for the future As the CX industry embraces human-centered design, they are turning to technology to accomplish this objective.  However, despite the expansion in technology, there have been some concerns about

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