Ushering in the era of sustainable CX realized through the green contact center Businesses have the potential to cut back on 60% of the global carbon emissions and play a significant role in reducing greenhouse gasses released into the
Read MoreCloud technology developments that could impact CX organizations A survey revealed that global spending on cloud services was £46.3 billion in the first financial quarter of 2022, indicating a significant increase in the use of cloud services. Increased adoption
Read More5 Reasons Why You Should Invest In CX Migration While it is commonly known for reducing operating costs, there are several other benefits to using cloud-contact-center-as-a-service (CCaaS) solutions that will help organizations maximize ROI on their investment and improve
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