AI and automation leading the charge on improving CX CX has seen a remarkable evolution in importance and relevance over the past few years. Once relegated to a third party that had little interaction with the main department, many
Read MoreAutomation and AI will play a huge role in CX As CX volume rises and pressure mounts on CX agents, organizations must find more innovative solutions to manage the rising call volume without compromising CX quality. While there are
Read MoreCloud and AI are critical for CX success in the future Over the past few years, cloud-based technology has ensured that CX evolves from a call-based function to an omni-channel CX center that can track communication from thousands of
Read MoreSelf-service options critical for reducing CX costs The CX industry is evolving rapidly, with CX agents handling 7.2 more calls per day now than before the pandemic. With the additional call volume, the CX software market is expected to
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