How to embrace CCaaS to initiate a modern contact center evolution fitting the new era of CX Today’s customers have the highest freedom of choice when it comes to selecting the channels and medium of communication than at any
Read MoreA new way to measure the quality of CX According to an NTT survey, over 96% of organizations agree that CX is directly affects their net profit. Therefore, it makes sense to invest in new methods that can better
Read MoreKey tools for securing and future-proofing the returns delivered by cloud contact centers Due to the numerous advantages that cloud contact centers offer over legacy contact center solutions, organizations are rapidly migrating their operations to CCaaS. Therefore, finding more
Read MoreHow integrating internal UC solutions into CCaaS operations leads to next-level CX delivery? CX and UC are generally seen as two sides of the same coin; while CCaaS operations focus on delivering engagements to customers through interactions that go
Read MoreRecent trends driven by an increased rate of automation in the CX space The contact center has been a mainstay within organizations for decades. It is an extremely crucial operation for businesses that rely on delivering immersive CX and
Read MoreQuick checklist for optimizing CX delivery for memorable engagement The levels of customer retention, loyalty, and the frequency and volume of repeat business are critical factors that are dictating the success of many organizations in the current business climate
Read MoreTrends in CX automation that will shape contact center operations in 2024 CX automation covers a wide spectrum of solutions that improve contact center operations and aims to deliver CX excellence and allow businesses to gain a competitive edge
Read MoreNow is the time to migrate to a CCaaS platform In a 2023 forecast study of 1700 businesses worldwide, it was revealed that over 32% of businesses are using Contact Center as a Service (CCaaS), with another 42% using
Read MoreHow to optimize CX platforms to make your agents happy Agents are the most valuable assets in the CX industry as their integral to providing customers with high-quality CX. As the old saying goes, happy employees equal happy customers.
Read MoreWill generative AI models such as ChatGPT ruin automated CX? You’ve probably heard about ChatGPT and its competitors and how they’re transforming many businesses across industries—that’s been all the talk in social media in recent months. More than any
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