Agility And Innovation Drive CCaaS Adoption Over the past few years, the CX industry has been moving toward CCaaS for several years, choosing to leave behind legacy solutions to take advantage of the greater agility and flexibility promised by
Read MoreWhy Outsourcing CX Operations Is Growing Studies have revealed that the global outsourcing customer experience market is growing rapidly, with research suggesting that the sector will reach $81.5 billion by 2023. The impressive growth behind the outsourcing market indicates
Read MoreFive9 to expand their CX solution into the Canadian market Five9, the leading provider of intelligent cloud CX center solutions, announced its expansion into the Canadian market. The company plans to provide end-to-end CX center solutions and services across
Read MoreKey features from the top cloud migration providers and what it says about the CX industry Each year, the CX industry is constantly evolving, with new technology, technical requirements, and business preferences shaping the direction of the industry. This
Read MoreThree trends that could affect CX in the future As the pandemic triggered a seismic shift over the past few years, businesses shifted to WFH, driving up the rate of digital acceleration. Consequently, plans for a measured digital rollout
Read MoreCX centers are turning to omnichannel CX solutions to improve services while reducing the cost of operations. However, investing in these solutions is not a “plug-and-play” operation because it is an expensive proposition that organizations need to carefully consider
Read MoreGoogle announces new end-to-end CX platform As organizations begin to realize the importance of high-quality CX, we are seeing high-end tech companies launch CX solutions that provide omni-channel CX while also reducing the cost of operations. The need for
Read MoreHow to choose the right automation solution As CX ecosystems become more complex, we require solutions that can help them manage the CX platforms more efficiently than before. However, choosing an automation vendor is not just a question of
Read MoreWhat Is Driving The Shift In The CX Industry? The CX industry is undergoing a monumental shift as more CX organizations shift away from on-premise systems to cloud-based CX solutions. In this industry update, we dive into what could
Read MoreCX Industry could be dominated by major tech giants in the future The CX industry could be undergoing a significant change as new firms make forays into the industry with their own offerings or strategic acquisitions. Zoom, a major
Read More
