Addressing barriers in omni-channel CX AI and omnichannel CX have long been touted as the two pieces of technology that can help elevate CX management to a new level of efficiency and productivity. However, what is often not discussed
Read MoreThe best way to incorporate omni-channel CX Omni-channel CX is a holistic strategy that considers how customers interact with the company across all channels, bringing uniformity and contextualization to multi-channel communication. While we have talked about the importance of
Read MoreEnterprises strive to deliver a world-class CX As organizations begin to realize the importance of high-quality CX, they are challenged to deliver world-class CX consistently and efficiently. Most organizations are tackling this challenge by investing in advanced CX technology
Read MoreCompanies brace for an economic downturn by investing in agile technologies CX giants are starting to feel the regressive effects of rising inflation and a slowing economy. Several large tech corporations have all reported hits to their business during
Read MoreThe secret to accelerating CX transformation to a cloud-based solution Digital transformation has been proliferating throughout the CX industry. Known as the digitization of daily business activities, which includes updates to legacy systems and integrating new technologies, the objective
Read MoreWhat CX challenges do business leaders face? A CX solutions provider partnered with Zogby Analytics to survey over 240 business decision-makers about the state of CX. These business decision-makers–consisting of CEO, business owners, organization leaders, and CXOs–in companies with
Read MoreOptimizing call volume and CX with innovative technology 'Technology continues to make waves in the CX industry with AI and predictive capabilities, with tech providers looking to build their own market share by investing in platforms and tools that
Read MoreCX Study Places Greater Emphasis on Agent and Employee Experience A leading CX provider conducted a survey on the latest developments that are driving the industry forward. The results of the recently published 2022 International Customer Service Index (CSI)
Read MoreWhy CX technologies could be a critical investment in the next few years With concerns about a recession rising, organizations might be reevaluating their spending and growth plans. In the past, this would have meant reducing spending on technologies
Read MoreUnlocking the potential of a Contact Center through CX data While the CX center is often at the core of CX strategies by sharing insights and breaking down siloes, for most CX organizations, this is a far-off dream because
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