Automation and AI will play a huge role in CX As CX volume rises and pressure mounts on CX agents, organizations must find more innovative solutions to manage the rising call volume without compromising CX quality. While there are
Read MoreCloud and AI are critical for CX success in the future Over the past few years, cloud-based technology has ensured that CX evolves from a call-based function to an omni-channel CX center that can track communication from thousands of
Read MoreSelf-service options critical for reducing CX costs The CX industry is evolving rapidly, with CX agents handling 7.2 more calls per day now than before the pandemic. With the additional call volume, the CX software market is expected to
Read MoreCX technology plays an increasingly prominent role in European companies Organizations across the UK and Europe are adopting new CX technology to meet rising demands in customer service. Over the past 24 months, we have seen a marked increase
Read MoreAddressing barriers in omni-channel CX AI and omnichannel CX have long been touted as the two pieces of technology that can help elevate CX management to a new level of efficiency and productivity. However, what is often not discussed
Read MoreThe best way to incorporate omni-channel CX Omni-channel CX is a holistic strategy that considers how customers interact with the company across all channels, bringing uniformity and contextualization to multi-channel communication. While we have talked about the importance of
Read MoreEnterprises strive to deliver a world-class CX As organizations begin to realize the importance of high-quality CX, they are challenged to deliver world-class CX consistently and efficiently. Most organizations are tackling this challenge by investing in advanced CX technology
Read MoreCompanies brace for an economic downturn by investing in agile technologies CX giants are starting to feel the regressive effects of rising inflation and a slowing economy. Several large tech corporations have all reported hits to their business during
Read MoreThe secret to accelerating CX transformation to a cloud-based solution Digital transformation has been proliferating throughout the CX industry. Known as the digitization of daily business activities, which includes updates to legacy systems and integrating new technologies, the objective
Read MoreWhat CX challenges do business leaders face? A CX solutions provider partnered with Zogby Analytics to survey over 240 business decision-makers about the state of CX. These business decision-makers–consisting of CEO, business owners, organization leaders, and CXOs–in companies with
Read More
