Four reasons why CX investment currently focuses on customer journey mapping as a critical priority In today's customer-centric business landscape, companies are investing heavily in CX initiatives to win customer loyalty, differentiate themselves from the competition, and drive revenue
Read MoreHow composable CX will be the future for the evolution of contact centers In recent times, CX has become one of the most critical success factors for businesses and there has been a significant shift in customer expectations, with
Read MoreThree key points to consider when setting up a cloud-based global CCaaS operation With the advancement of remote technologies, organizations are adopting cloud-based CCaaS (Contact Center as a Service) platforms to overcome the limitations of legacy contact center systems.
Read MoreDeliver uninterrupted CX by making contact centers recession-proof The current state of the economy can be compared to a "gathering storm" with unknowns and unpredictability. As many businesses are bracing themselves for a potential recession, the state of the
Read MoreNavigating the complexities of contact center migration in a new business climate threatened by uncertainty The CCaaS (Contact Center as a Service) sector is expected to see an acceleration in migrations throughout 2023. The main drivers for this are
Read MoreLeverage the benefits of CPaaS as it transforms CX and reinvents customer engagement Communications Platform as a Service (CPaaS) is a rapidly growing market transforming how organizations interact with their customers. CPaaS solutions provide a wide range of communication
Read MoreUshering in the era of sustainable CX realized through the green contact center Businesses have the potential to cut back on 60% of the global carbon emissions and play a significant role in reducing greenhouse gasses released into the
Read MoreCloud technology developments that could impact CX organizations A survey revealed that global spending on cloud services was £46.3 billion in the first financial quarter of 2022, indicating a significant increase in the use of cloud services. Increased adoption
Read More5 Reasons Why You Should Invest In CX Migration While it is commonly known for reducing operating costs, there are several other benefits to using cloud-contact-center-as-a-service (CCaaS) solutions that will help organizations maximize ROI on their investment and improve
Read MoreAI and automation leading the charge on improving CX CX has seen a remarkable evolution in importance and relevance over the past few years. Once relegated to a third party that had little interaction with the main department, many
Read More
