Three trends that could affect CX in the future As the pandemic triggered a seismic shift over the past few years, businesses shifted to WFH, driving up the rate of digital acceleration. Consequently, plans for a measured digital rollout
Read MoreCX centers are turning to omnichannel CX solutions to improve services while reducing the cost of operations. However, investing in these solutions is not a “plug-and-play” operation because it is an expensive proposition that organizations need to carefully consider
Read MoreGoogle announces new end-to-end CX platform As organizations begin to realize the importance of high-quality CX, we are seeing high-end tech companies launch CX solutions that provide omni-channel CX while also reducing the cost of operations. The need for
Read MoreHow to choose the right automation solution As CX ecosystems become more complex, we require solutions that can help them manage the CX platforms more efficiently than before. However, choosing an automation vendor is not just a question of
Read MoreWhat Is Driving The Shift In The CX Industry? The CX industry is undergoing a monumental shift as more CX organizations shift away from on-premise systems to cloud-based CX solutions. In this industry update, we dive into what could
Read MoreCX Industry could be dominated by major tech giants in the future The CX industry could be undergoing a significant change as new firms make forays into the industry with their own offerings or strategic acquisitions. Zoom, a major
Read MoreStudies reveal that digital transformation yields returns at early stages Common notions about digital transformation state that organizations generate ROI in the long run after they work around short-term hurdles. However, recent studies could change this perception, as several
Read MoreStudies show that a multi-cloud environment is now the norm According to a Nutanix study, multi-cloud operations are expected to be the new norm for the industry. Multi-cloud adoption for enterprises with over 5,000 employees is at 57%, while
Read MoreThe best way to deploy automation In CX With the industry undergoing a remarkable transformation, CX centers need to adapt to meet changing expectations, or risk placing tremendous strain on CX agents. One such change is that the average
Read MoreHow the meaning of CX continues to evolve Thanks to modern technology and the effects of the pandemic, the idea of CX continues to evolve. This change to what CX means could have significant implications on how we handle
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