Do CX vendors need to reassess their sales strategy? With large organizations realizing the value of the CX, we are seeing business leaders paying more attention to this area and playing a bigger role in selecting CX technology. This
Read MoreCCaaS Provider Launches New Support Platform A prominent CX provider has launched a new optimization solution. The new solution would allow contact centers to visualize real-time customer journeys across multiple channels to support companies in measuring, monitoring, and improving
Read MoreKey trends that will shape CX in the future Perceptions on CX are rapidly changing because what was once seen as a cost is now believed to be an asset that can provide value to an organization. For example,
Read MoreTechnological innovations that could change CX A leading tech company unveiled several new technological developments that could significantly improve CX design, analytics, and collaboration. Some of these developments will optimize existing development processes, while others could change the state
Read MoreC-Level executives are shaping the customer’s journey As organizations begin to realize the importance of CX and its ties to revenue and profit margins, C-level executives are actively shaping the customer’s journey using digital technology. In April 2022, the
Read MoreAgility And Innovation Drive CCaaS Adoption Over the past few years, the CX industry has been moving toward CCaaS for several years, choosing to leave behind legacy solutions to take advantage of the greater agility and flexibility promised by
Read MoreWhy Outsourcing CX Operations Is Growing Studies have revealed that the global outsourcing customer experience market is growing rapidly, with research suggesting that the sector will reach $81.5 billion by 2023. The impressive growth behind the outsourcing market indicates
Read MoreA prominent CX platform provider has decided to build on its existing partnership with Microsoft by pairing its CX omnichannel solution with Microsoft Azure. Through Azure, CCaaS users will now have access to the power of Microsoft’s cloud computing
Read MoreFive9 to expand their CX solution into the Canadian market Five9, the leading provider of intelligent cloud CX center solutions, announced its expansion into the Canadian market. The company plans to provide end-to-end CX center solutions and services across
Read MoreKey features from the top cloud migration providers and what it says about the CX industry Each year, the CX industry is constantly evolving, with new technology, technical requirements, and business preferences shaping the direction of the industry. This
Read More
