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Blackchair to demonstrate its CX analysis platform at the G-Summit Europe 2019

  • Apira Giriharan
  • NEWS & EVENTS
  • No Comments

Blackchair is proud to announce its presence at the G-Summit Europe 2019 hosted by Genesys, taking place in Amsterdam, the Netherlands from September 10th to 12th. A silver sponsor of the event, Blackchair will be present to demonstrate its DevOps automation and auditing features for Genesys PureEngage, Pureconnect and PureCloud, SLA management, migration capabilities and…

UC/CC Configuration – The Assets you don’t even know you have

  • Gene Reynolds
  • NEWS & EVENTS, Unified Communications (UC)
  • No Comments

When people discuss their assets or their intellectual property of their business they tend to gravitate towards the tangible. The products, the furniture, the people, the bricks and mortar, as well as the technologies they invest in. And that’s to be expected; It’s visible and easy to calculate value for. I have been around contact…

Learn about the differences between CX and UX and how big a role CX plays in contact centres with The Blackchair.

CX vs UX: How different are they

  • Nick Timmins
  • Customer Experience (CX), NEWS & EVENTS, User Experience (UX)
  • No Comments

It’s easy to think of UX and CX as the same for the terms tend to be used interchangeably. Both terms are linked to the same objective of making sure customers have a positive experience with the brand or organisation. However, while CX and UX are linked, both terms have their differences, especially in regards…

cloud asset management

Cloud Asset Management – Top Four Concerns

  • Gene Reynolds
  • NEWS & EVENTS
  • No Comments

I am witnessing more and more, a domino effect of customers and other enterprises taking the jump from in-house data centre-based management for contact centres and UC systems and moving them into cloud-based services. The value proposition for most businesses do stack up; you get a highly fault tolerant service, you get very flexible commercial…

Top DevOps Tools

Top DevOps tools you need to try in 2019

  • Nick Timmins
  • NEWS & EVENTS
  • No Comments

Given our love for all things DevOps, one of our favourite pastimes is the dissection of top DevOps tools. As discussed frequently on our blog, DevOps refers to the time-saving combination of software development and IT operations. With the power of this kind of automation, many companies (and our clients!) improve their workflow by as…

DevOps

Understanding DevOps: A beginner’s guide to the basics

  • Jason Owen
  • NEWS & EVENTS
  • No Comments

DevOps. What is it? What does it do? What do I need to know about it? When someone hears the word ‘DevOps’ for the first time, these are just a few questions that come to mind. While it certainly sounds like fancy technical jargon (which, if we admit, maybe a little true), the concept behind…

BLACKCHAIR TO ATTEND XPERIENCE19 IN DENVER

  • David Donovan
  • NEWS & EVENTS
  • No Comments

Blackchair will be releasing a milestone in their application’s history, Spotlight 6.43 at Xperience19!

BLACKCHAIR – SILVER SPONSOR @ AVAYA ENGAGE 2019

  • David Donovan
  • NEWS & EVENTS
  • No Comments

Blackchair are an Avaya DevConnect partner and are pleased to be a Silver Sponsor at the ENGAGE 2019 global conference.