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Book a Demo

Who we are

Blackchair has been a recognized leader in CX automation and optimization since 2005.


We have helped over 100+ Fortune 2000 clients transform their CX operations successfully to improve operational efficiency of their customer experience platforms, boost productivity, and reduce costs.


Want to learn more about the CX problems we solve?

Who we are

Blackchair has been a recognized leader in CX automation and optimization since 2005.


We have helped over 100+ Fortune 2000 clients transform their CX operations successfully to improve operational efficiency of their customer experience platforms, boost productivity, and reduce costs.


Want to learn more about the CX problems we solve?

Our story

Established in 2005, Blackchair started as a professional services organization for delivering contact center and telecommunications solutions. 


When our founders, Jason Owen and Nick Timmins, came face-to-face with the problem of poor CX operations and project quality in contact centers, they realized a change was long overdue.


This led to the development of the Blackchair platform— an automated CX management platform that streamlines and optimizes CX environments, enabling enterprises to maximize efficiency and delivery. 


Over the last 15 years, our team has pushed the envelope, in terms of innovation and automation, and as a result, the Blackchair solution has been sold all over the world to some of the largest enterprises and brands. 


Our solutions help vendors, partners, and enterprises tune into, and amplify, feedback from change, data, and automation practices. Our goal is to drive greater confidence in experimentation and adaptation. Change must be lean, continuous, and error-free so that businesses can adapt rapidly to demand.

Our story

Established in 2005, Blackchair started as a professional services organization for delivering contact center and telecommunications solutions. 


When our founders, Jason Owen and Nick Timmins, came face-to-face with the problem of poor CX operations and project quality in contact centers, they realized a change was long overdue.


This led to the development of the Blackchair platform— an automated CX management platform that streamlines and optimizes CX environments, enabling enterprises to maximize efficiency and delivery. 


Over the last 15 years, our team has pushed the envelope, in terms of innovation and automation, and as a result, the Blackchair solution has been sold all over the world to some of the largest enterprises and brands. 


Our solutions help vendors, partners, and enterprises tune into, and amplify, feedback from change, data, and automation practices. Our goal is to drive greater confidence in experimentation and adaptation. Change must be lean, continuous, and error-free so that businesses can adapt rapidly to demand.

What sets us apart

State-of-the-art CX optimization solutions: 

Our innovative platform integrates and optimizes your CX infrastructure, helping you accelerate your innovation

In-depth migration expertise:

Our unparalleled migration solutions guide you through the transition, allowing you to maximize ROI on your CX migration

Assurance of CX delivery:

Leveraging our years of experience assures our clients of increased quality, speed, and agility in contact center operations

Technology-agnostic CX ops interface:

Our solutions are technology-agnostic and integrate with all major CX service providers and automation frameworks for both cloud and on-premise solutions.

What sets us apart

State-of-the-art CX optimization solutions: 

Our innovative platform integrates and optimizes your CX infrastructure, helping you accelerate your innovation

In-depth migration expertise:

Our unparalleled migration solutions guide you through the transition, allowing you to maximize the ROI on your digital transformation

Assurance of CX delivery:

Leveraging our years of experience assures our clients of increased quality, speed, and agility in their contact center operations

Technology-agnostic CX ops interface:

Our solutions are technology agnostic and integrate with all major CX service providers, automation frameworks, on-premise, and cloud platforms.

Want to know more about our industry and expertise?

Check out the Blackchair blog today to learn more about what we do and how we help enterprises boost their CX outcomes.

Want to know more about our industry and expertise?

Check out the Blackchair blog today to learn more about what we do and how we help enterprises boost their CX outcomes.

Ready to expand your contact center services and CX capabilities?

Book a demo with Blackchair to find out how!

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