CCaaS
configuration
and DevOps
management

Symphony’s four levers of agile change help streamline CCaaS operations, boost engineering’s productivity and responsiveness, whilst shortening time to value and reducing overall operational risk.

AUDIT

Identify configuration changes

AUTOMATION

Automate the move

ADMINISTRATION

Manage the change

COMPLIANCE

Drive service assurance

  • Know the who, what and when of every change with immediate roll back of an object or whole function in the event of an outage.
  • Create CX catalogues to increase rollout speeds by up to 500%.
  • Improve the quality and flow rate of innovation.
  • Increase the speed and quality of operational change and innovation.
  • Squeeze multiple innovations into shrinking change windows.
  • Drive SLAs adherence, reduce technical debt and identify operational efficiencies.

AUDIT

Identify configuration changes

  • Know the who, what and when of every change with immediate roll back of an object or whole function in the event of an outage.

AUTOMATION

Automate the move

  • Create CX catalogues to increase rollout speeds by up to 500%.
  • Improve the quality and flow rate of innovation.

ADMINISTRATION

Manage the change

  • Increase the speed and quality of operational change and innovation.
  • Squeeze multiple innovations into shrinking change windows.

COMPLIANCE

Drive service assurance

  • Drive SLAs adherence, reduce technical debt and identify operational efficiencies.

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