Accelerate
CCaaS
migration by
up to 25%

“Using Blackchair’s automated Clarity service audit will help exclude obsolete configuration items such as unused skills, queues or agent accounts and  might uncover less complex environments than previously thought. It will also better scope the migration effort and improve time to value”. 

GARTNER

How do we baseline your legacy contact center infrastructure and operations to inform and accelerate the migration to CCaaS?

Baseline insights


Collect and track usage data, configuration data and change activity

Identify what is redundant

Remove unused licensing and reduce skills sets, call flows, DDIs and DNs

Automate translation to CCaaS

Design templates, copy, calibrate and publish

Realise defect free migration

Exit the legacy CX environemnt and its costs earlier

The benefits of Clarity

From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.

$1.3M

in customer savings

25%

acceleration in ramp to CCaaS

$182K

reduction in transformation PS costs

80%

reduction in discovery effort

$486K

yearly savings in agent costs

From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.

$1.3M

in customer savings

25%

acceleration in ramp to CCaaS

$182K

reduction in transformation PS costs

80%

reduction in discovery effort

$486K

yearly savings in agent costs

Clarity resources

How to better manage day two
operations with Symphony.
Let’s connect

Ask us about CCaaS migration, DevOps automation or book a demo…