GARTNER
How do we baseline your legacy contact center infrastructure and operations to inform and accelerate the migration to CCaaS?
From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.
in customer savings
acceleration in ramp to CCaaS
reduction in transformation PS costs
reduction in discovery effort
yearly savings in agent costs
From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.
in customer savings
acceleration in ramp to CCaaS
reduction in transformation PS costs
reduction in discovery effort
yearly savings in agent costs
Whitepaper
INFOGRAPHIC
Presentation
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