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Streamline contact center migration for efficient and accurate results

Find the shortcuts that make CX migration more efficient with our automated management platform.

Streamline contact center migration for efficient and accurate results

Find the shortcuts that make CX migration more efficient with our automated management platform.

Is the past weighing you down?


Are your contact center migration efforts bogged down by bloated, complicated legacy systems? 


We understand why that might happen. 


As your CX needs evolve, you need new platforms to meet existing requirements while others become redundant. Sometimes, removing these systems becomes a hassle, so it’s just easier to leave them in your system. 


The problem is that legacy systems become complex and unwieldy to manage, making migrating to a new platform a complicated process. 


How do you know which legacy system is relevant to your current needs and which one is not?

Is the past weighing you down?

Are your contact center migration efforts bogged down by bloated, complicated legacy systems? 

We understand why that might happen. 

As your CX needs evolve, you need new platforms to meet existing requirements while others become redundant. Sometimes, removing these systems becomes a hassle, so it’s just easier to leave them in your system. 

The problem is that legacy systems become complex and unwieldy to manage, making migrating to a new platform a complicated process. 

How do you know which legacy system is relevant to your current needs and which one is not?

Blackchair’s automated management platform can help you work around this problem. 

Our CX management platform helps you assess legacy systems quickly and efficiently to optimize your migration process. 


The platform can help you process your legacy data without going through every line of business from scratch. Use our platform to create a process where you can identify valuable legacy data and optimize your contact center migration efforts.

How do we optimize contact center migration?

Use our CX management platform to:

Discover what’s most important for your business without examining every line of code

Speed up the rate of migration to a new platform

Create a comprehensive migration profile to build a scalable delivery practice

Build a reliable foundation for planning a post-migration services roadmap

Optimize the LOB rollout for large, complex CX ecosystems

How do we optimize contact center migration?

Use our CX management platform to:

Discover what’s most important for your business without examining every line of code

Speed up the rate of migration to a new platform

Create a comprehensive migration profile to build a scalable delivery practice

Build a reliable foundation for planning a post-migration services roadmap

Optimize the LOB rollout for large, complex CX ecosystems

Want to find out how this is possible?


Book a demo with us. Get a better understanding of how our CX platform can help you optimize your migration efforts.

Why should you assess the current legacy systems?

CX systems have several vendors but not all of them will be relevant for use. Over time, these irrelevant legacy vendors and systems will weigh down your CX system, hindering efficiency and productivity. They don't generate much value but undermine the operational efficiency of your CX platform.

Assessing your current CX system for legacy systems allows you to detect irrelevant configuration data and systems which will help optimize contact center migration and deployment. 

Will there be downtime during the migration?

Downtime can occur during contact center migration, but there are ways to minimize it. A CX automated platform can help optimize the planning process so you can migrate data and legacy systems onto a different platform while minimizing disruption to CX engineers.

How to prepare for contact center migration

Cleansing your legacy system is a crucial step for contact center migration. It allows you to assess your entire ecosystem to distinguish valuable systems from irrelevant ones. This will help you optimize the migration process, reducing CX costs and speeding up the process.

Is it possible to migrate an existing on-premise contact center to the cloud?

While it is possible to migrate your configuration data, you cannot move existing on-premise systems onto the cloud. This is because the on-premise system is tied to server and hardware limitations and cannot be moved to a different platform. The cloud platform, however, is far more flexible and functional in its operations.

The Blackchair platform can be used to streamline the contact center migration process. 

Want to find out how this is possible?


Book a demo with us. Get a better understanding of how our CX platform can help you optimize your migration efforts.

Check out our recent posts

Take a look at the latest trends and best practices when it comes to contact center migration.

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