Struggling to manage your multi-vendor CX setup? With so many platforms to handle, it can be a huge strain on your technical and business teams to orchestrate change activity efficiently across different platforms.
What if there was a way to maintain consistent configuration across all your CX platforms, so you can automate functions across a multi-vendor setup, reducing manual work, costly delays, and improving operational efficiency? A central CX management platform is all you need to make multi-vendor normalization a reality
The Blackchair management platform is compatible with all CX platforms, both cloud and on-premise, and has connectors to all major CX solutions. The connectors gather the data and standardize the design, so that configuration data from all your CX platforms are sitting side-by-side, granting your team easy access.
You can also leverage business features to automate functions across many platforms to improve speed and accuracy.
Unlike other CX management platforms that use separate interfaces for different solutions, Blackchair's automated management solution allows technical users to manage multiple CX vendors.
Our CX management solution features powerful automation features that can be leveraged to complete work and produce output on multiple systems.
Meanwhile, business users can also access the UI to complete different functions, saving time on training staff and reducing the risk of system failure.
A visual diagram of how Blackchair multi-vendor normalization solution works
In contrast with manual CX management solutions.
Blackchair makes multi-vendor normalization a reality by enabling you to:
Blackchair makes multi-vendor normalization a reality by enabling you to:
Learn more about multi-vendor normalization from the Blackhair CX blog.
Want to see how you can manage your multi-vendor CX environment setup? Sign up for a free demo today.
Our locations
Blackchair HQ, Clarendon House, 2nd Floor, 52 Cornmarket Street, Oxford. OX1 3HJ
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
UK: 
Our locations
Blackchair HQ, Clarendon House, 2nd Floor, 52 Cornmarket Street, Oxford. OX1 3HJ.
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
enquiries@theblackchair.com© 2022 Blackchair Inc. All rights reserved.