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The path to better customer experience results 

Your customer experience results are an indicator of your business success and your standing in the industry.


 Make sure your operations are facilitating the best possible customer service possible by implementing a CX management platform that responds to your needs.

The path to better customer experience results 

Your customer experience results are an indicator of your business success and your standing in the industry.


 Make sure your operations are facilitating the best possible customer service possible by implementing a CX management platform that responds to your needs.

Drive your customer experience results with an all-in-one platform

Your business outcomes and customer experience results go hand-in-hand. A CX system that is difficult to navigate can hurt these factors, putting a dent in your productivity, accuracy, and efficiency. 


This doesn’t need to be the case. An automated CX management platform can help you combat the inefficiencies of a segregated CX environment by combining all your solutions into one, generic, easy-to-navigate interface. 


The Blackchair CX management platform is compatible with all major providers. Bring configuration data from different platforms under one easy-to-manage API to simplify operations, improve your KPIs, and streamline CX projects for better business outcomes.

Drive your customer experience results with an all-in-one platform

Your business outcomes and customer experience results go hand-in-hand. A CX system that is difficult to navigate can hurt these factors, putting a dent in your productivity, accuracy, and efficiency. 


This doesn’t need to be the case. An automated CX management platform can help you combat the inefficiencies of a segregated CX environment by combining all your solutions into one, generic, easy-to-navigate interface. 


The Blackchair CX management platform is compatible with all major providers. Bring configuration data from different platforms under one easy-to-manage API to simplify operations, improve your KPIs, and streamline CX projects for better business outcomes.

What results will our CX management platform help you achieve?

Streamline your CX projects for more efficient delivery

Optimize your KPIs to boost performance

Enjoy a simplified CX operating model by automating several processes

Benefit from portable configurations to suit your specific needs

Want to learn more?

Check out our resources to find out more about developing a stable CX environment with a supportive CX management platform. 

Want to learn more?

Check out our resources to find out more about developing a stable CX environment with a supportive CX management platform. 

Can I use this platform to manage multiple CX vendors at the same time?

Yes, the Blackchair platform optimizes the management of multiple vendors at once or even a single vendor if your solution is using one platform.

How would this generic interface improve CX results?

The generic interface of our CX management platform can help you oversee technical operations across your CX platform, allowing you to improve visibility and transparency. Greater transparency in your CX ecosystem can improve operational efficiency and help you deliver better results.

What are the platforms the Blackchair solution is compatible with?

The Blackchair platform is compatible with major CX platforms such as Genesys, Five9, Cyara, Coral Active, and Empirix.

Can I try the solution before investing in it?

Yes, we offer a free trial of our management solution. You can try the solution to determine how much time and money you can save before you make a decision.

Benefit from a free demo 

You don’t need to envision what your contact center could look like with a CX management platform at work. Find out today by booking a free demo with Blackchair!

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