__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"7a6de":{"name":"Main Accent","parent":-1},"7c414":{"name":"Accent Dark","parent":"7a6de"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]},"original":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]}}]}__CONFIG_colors_palette__
__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f8570":{"name":"Main Accent","parent":-1}},"gradients":[]},"palettes":[{"name":"Default Palette","value":{"colors":{"f8570":{"val":"var(--tcb-color-1)"}},"gradients":[]},"original":{"colors":{"f8570":{"val":"rgb(19, 114, 211)","hsl":{"h":210,"s":0.83,"l":0.45}}},"gradients":[]}}]}__CONFIG_colors_palette__
Book a Demo

Accelerate CX ROI with the right solution

Our CX management platform can help reduce costs and streamline delivery to improve CX ROI.

Accelerate CX ROI with the right solution

Our CX management platform can help reduce costs and streamline delivery to improve CX ROI.

Not satisfied with current CX ROI levels?

Looking to accelerate CX ROI in contact center operations? Between managing multiple, hybrid environments and handling a complex delivery pipeline, you might see a sluggish ROI. 


A prominent consumer-tech firm faced this problem. With over 300 agents using their platform, they noticed operating costs increasing, customer satisfaction rates dipping, and their ability to perform operations efficiently dwindling due to the time it took to complete key operations. 


Blackchair was asked to help resolve the problem and accelerate ROI. 

To remediate the situation, the Blackchair platform targeted the following areas - lifecycle delivery and management operations.

Functions of the Blackchair solution

The Blackchair platform was able to implement the following changes: 

  • Change analysis to better understand daily and exceptional changes to the CX solution
  • Monitor real-time configuration changes and police entire CX environments
  • Provide watchlist notifications to help optimize configuration
  • Deliver automation systems to reduce manual work - less typing to do!
  • Change analysis to better understand daily and exceptional changes to the platform
  • Monitor real-time configuration changes and police entire CX environments
  • Provide watchlist notifications to help optimize configuration
  • Deliver automation systems to reduce manual work - less typing to do!

Improving the rate of ROI with Blackchair

The Blackchair platform can help you reap the following benefits: 

Maintain a continuous, permanent audit trail of changes to the system

Enforce configuration permission levels across job types

Conduct several vital operations, like root cause analysis, more efficiently

Lower cost of manual or repeat work

How Blackchair reduces errors and improves delivery


Maintain a continuous, permanent audit trail of changes to the system

Enforce configuration permission levels across job types

Conduct several vital operations, like root cause analysis, more efficiently

Lower cost of manual or repeat work

Want to know more?


Check out the Blackchair blog for insight into CX management and automation and learn how to boost your CX ROI today.

Want to know more?


Check out the Blackchair blog for insight into CX management and automation and learn how to boost your CX ROI today.

Book a demo and see for yourself!

Want a better understanding of how our platform can improve CX ROI? Sign up for a demo to know more!

>