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Free up critical resources and optimize your CX platform

Automate and streamline crucial operations to free up vital resources

Free up critical resources and optimize your CX platform

Automate and streamline crucial operations to free up vital resources

Improve critical resource management with our automated CX solution

Having problems managing resources in your CX platform? Need a solution that can help you improve resource management? We understand that managing resources to reach optimal productivity is difficult to accomplish in a multi-CX, hybrid environment. But Blackchair has a solution for you! 


Our automated CX solution comes with all the features you need to optimize critical resources to maximize productivity and efficiency.


Shorten recovery time

Use Our DR Planning feature to automate DR changes and quickly restore CX systems once an emergency has passed. Your team can routinely test for CX issues to audit the solution, shortening recovery time.


Automate processes

Use automation features to accelerate several processes and simplify complex procedures. For example, complete auditing at a much faster rate, providing a quicker response to anomalies. 


Find and fix errors quickly

If any errors are found, you can repair them quickly using CX automated solutions. You can rollback implementations easily and undo changes quickly.  Auditing is also faster because there is a watch list to alert for changes, generating a quicker response to anomalies.

What can Blackhair do for you?

Use our automated CX solutions to perform the following functions :

Release constrained key experts to improve productivity

Increase workflow delivery by reducing the work-in-progress queue 

Automate operations to accelerate productivity and free up critical resources

Identify and isolate customer experience issues quickly

Administer work effort to reduce administration in your Customer Experience platform

What can Blackhair do for you?

Use our automated CX solutions to perform the following functions -

Release constrained key experts to improve productivity

0Increase workflow delivery by reducing the work-in-progress queue 

Automate operations to accelerate productivity and free up critical resources

Identify and isolate customer experience issues quickly

Administer work effort to reduce administration in your Customer Experience platform

Want to know more?


Check out our CX blog to learn how to build critical resource optimization capabilities in your organizaion.

Want to know more?


Check out our CX blog to learn how to build critical resource optimization capabilities in your organizaion.

What is the Blackchair CX management platform?

The Blackchair CX management platform helps with the management of critical resource optimization. 

Our platform comes with crucial features that will allow you to manage your CX resources effectively and help you maximize operational efficiency.

What are some of the functions available on the CX platform?

The CX management platform comes with the following functions: 

  • CX automation to free up critical resources and accelerate productivity
  • Rollback to undo harmful changes quickly
  • DR planning to automate DR changes swiftly and restore CX systems

What can you do with the Blackchair platform?

You can use the Blackchair platform to better manage CX resources and improve critical resource optimization by: 

  • Shortening recovery times 
  • Automating CX processes 
  • Finding and fixing errors quickly

What are some operations I can perform on the Blackchair platform?

You can use our platform to perform the following functions that will help with CX resource management and critical resource optimization: 

  • Identify and isolate customer experience issues quickly 
  • Reduce administrative necessities in your CX platform 
  • Release constrained key experts to improve productivity

Book a demo and see for yourself!

Want a better understanding of how our CX platform can optimize resource management? Sign up for a demo to know more!

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