Data-driven forensics for accelerated CCaaS migration

Reduce time spent researching your current configuration and eliminate the manual discovery burden on your delivery team for elevated readiness and reliability in guiding your CCaaS migration.

Data-driven forensics for accelerated CCaaS migration

Reduce time spent researching your current configuration and eliminate the manual discovery burden on your delivery team for elevated readiness and reliability in guiding your CCaaS migration.

Reach out to us

Clarity provides a complete forensic audit of legacy contact center infrastructure and operations to inform & accelerate CCaaS migration.

Identify valuable configuration IP for migration to CaaS platform.

Eliminate redundant configuration from the migration effort.

Identify operational change habits & trends to drive transformation requirements for CCaaS.

Key Features

Validate legacy configurations

Identify valid legacy configurations and differentiate them from irrelevant configurations to streamline the migration process.

Automate the migration process

Reduce time-consuming manual discovery processes typically proposed by CCaaS vendors and System Integrators, to save your staff time and effort.

Inform change requirements for migration

Uncover legacy operational change habits and trends to inform changes and feature requirements for CCaaS.

Create a data-driven forensic report

Get an objective data-driven forensic look at your legacy platform to avoid taking bad configurations and improper usage to your new CCaaS platform.

Extract, translate, and inject configurational data

Leverage Blackchair assurance to accelerate CCaaS migration efforts by automating the extraction, translation, and injection of valid business configurations for a seamless transition from legacy to CCaaS solutions.

Accelerate transformation preparedness

Shorten the discovery phase by up to 50% while lowering the costs of internal assessment and discovery to support a more efficient migration path.

Want to achieve “Clarity” before you migrate? Get all the insights you need for free in our service description.

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What our clients have to say

Oh my God! We had no idea what was really under the covers of our legacy system – Clarity really brought to light what we needed to transform as we moved to CCaaS.

- Logistics industry client -

We were able to find and eliminate 3500 useless agent seats in the legacy premise environment. Over 65% of our old configuration was found to be irrelevant for the move to CCaaS.

- Transportation and logistics industry client -

We were able to automatically assess our legacy switch environments with a data-driven approach that led to a shrinking migration window by a significant percentage.

- Banking industry client -

REACH OUT TO US

Clarity provides a complete forensic audit of legacy contact center infrastructure and operations to inform & accelerate CCaaS migration
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