Have questions? Let's talk!
Have questions? Let's talk!
It’s been a while since the inception of your contact center. After all these years, you’ve finally decided to take that next step towards CX transformation. You’re migrating your CX platform, and it’s likely to the cloud.
But wait! Before you do, how do you make sure you are only moving what’s relevant and not waste time doing discovery on old and stale data? You need to understand what you have, analyze how you are using it and define how you want to transform your new CX platform.
This is where Blackchair’s Clarity automated discovery service comes in. Delivered as a 3-6 week (scoped) engagement, we forensically audit and analyze your legacy CX platform to enable you to identify inefficiencies that have built up over the years and harvest the useful legacy value you could transition to your new platform.
Our automated discovery service enables an audit of all changes so you can easily verify change requests and monitor real-time configuration changes, giving you ongoing “Clarity” into your system. And there’s more! Through the in-depth change analysis features, you gain insight into whether any changes made fit well into the business process or could be harmful to the new platform.
Oh my God! We had no idea what was really under the covers of our legacy system – Clarity really brought to light what we needed to transform as we moved to CCaaS.
- Logistics industry client -
We were able to find and eliminate 3500 useless agent seats in the legacy premise environment. Over 65% of our old configuration was found to be irrelevant for the move to CCaaS.
- Transportation and logistics industry client -
We were able to automatically assess our legacy switch environments with a data-driven approach that led to a shrinking migration window by a significant percentage.
- Banking industry client -
Check out the article from Sheila Mcgee-Smith to better understand the Blackchair Clarity solution and how it provides pre-migration insight into your CX platform. Click the link below to get started!
Blackchair Clarity service is an automated discovery platform that optimizes pre-CX migration.
The platform will audit your legacy CX platform to identify inefficiencies that have built up over the years, putting you in a better position to identify growing redundancies and harvest legacy value from your new platform.
Blackchair Clarity can optimize your pre-migration process by helping you identify any legacy software in your platform over a period of 3-6 weeks. This information allows you to optimize your pre-migration process far more efficiently than before.
Blackchair Clarity can help optimize pre-migration analysis and make it a more efficient process.
We have discovered that many contact centers have trouble analyzing their CX infrastructure for legacy platforms during pre-migration. As systems are installed, and subsequently fall out of use, legacy software accumulates over time making pre-migration efforts more inefficient.
Blackchair Clarity enables the following features:
- Automate cataloging of legacy CX solutions for forensic analysis
- Audit change continuously to study business and behavior
- Accelerate transformation with a fact-based, data-driven approach
- Document what's relevant to the legacy solution
See Blackchair’s Clarity service in action today. Book your free demo below.
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
UK: 
Our locations
Blackchair HQ, Clarendon House, 2nd Floor, 52 Cornmarket Street, Oxford. OX1 3HJ.
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
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