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Book a Demo

Getting your pre-migration process right with our Clarity service

Automatically discover and catalogue how much redundancy and irrelevance has built up in your legacy platform over the years. Reduce or eliminate all the time you are asked to research your current configuration to provide to your new platform’s delivery team

to become CX migration-ready.

Getting your pre-migration process right with our Clarity service

Automatically discover and catalogue how much redundancy and irrelevance has built up in your legacy platform over the years. Reduce or eliminate all the time you are asked to research your current configuration to provide to your new platform’s delivery team

to become CX migration-ready.

Why you need a pre-migration CX platform analysis

It’s been a while since the inception of your contact center. After all these years, you’ve finally decided to take that next step towards CX transformation. You’re migrating your CX platform, and it’s likely to the cloud.


But wait! Before you do, how do you make sure you are only moving what’s relevant and not waste time doing discovery on old and stale data? You need to understand what you have, analyze how you are using it and define how you want to transform your new CX platform.


This is where Blackchair’s Clarity automated discovery service comes in. Delivered as a 3-6 week (scoped) engagement, we forensically audit and analyze your legacy CX platform to enable you to identify inefficiencies that have built up over the years and harvest the useful legacy value you could transition to your new platform. 


Our automated discovery service enables an audit of all changes so you can easily verify change requests and monitor real-time configuration changes, giving you ongoing “Clarity” into your system. And there’s more! Through the in-depth change analysis features, you gain insight into whether any changes made fit well into the business process or could be harmful to the new platform.

Our Clarity service can help you:

Automatically catalogue legacy CX solutions for forensic analysis.

Document what's relevant, in the legacy CX solution, document in the Clarity Report.

Continuously audit change to study business and

 behavior.

Once you have Clarity, you can plan and accelerate your transformation with a fact-based, data-driven approach.

Our Clarity service can help you:

Automatically catalogue legacy CX solutions for forensic analysis.

Document what's relevant, in the legacy CX solution, document in the Clarity Report.

Continuously audit change to study business and behavior.

Once you have Clarity, you can plan and accelerate your transformation with a fact-based, data-driven approach.

Want to achieve “Clarity” before you migrate? Read our free flyer below for more information.


Want to achieve “Clarity” before you migrate? Read our free flyer below for more information.


What is Clarity?

Blackchair Clarity service is an automated discovery platform that optimizes pre-CX migration. 

The platform will audit your legacy CX platform to identify inefficiencies that have built up over the years, putting you in a better position to identify growing redundancies and harvest legacy value from your new platform.

How does Blackchair Clarity help me?

Blackchair Clarity can optimize your pre-migration process by helping you identify any legacy software in your platform over a period of 3-6 weeks. This information allows you to optimize your pre-migration process far more efficiently than before.

How does Clarity help pre-migration analysis?

Blackchair Clarity can help optimize pre-migration analysis and make it a more efficient process. 

We have discovered that many contact centers have trouble analyzing their CX infrastructure for legacy platforms during pre-migration. As systems are installed, and subsequently fall out of use, legacy software accumulates over time making pre-migration efforts more inefficient.

What are some key features of Blackchair Clarity?

Blackchair Clarity enables the following features: 

  • Automate cataloging of legacy CX solutions for forensic analysis 
  • Audit change continuously to study business and behavior 
  • Accelerate transformation with a fact-based, data-driven approach 
  • Document what's relevant to the legacy solution 

Get an insider look into our platform

See Blackchair’s Clarity service in action today. Book your free demo below.

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