Streamline, optimize CX management operations for transparency and efficiency

Leverage Blackchair Symphony to conduct several critical management operations and improve monitoring to create a more productive, efficient, and transparent CX environment.

Streamline, optimize CX management operations for transparency and efficiency

Leverage Blackchair Symphony to conduct several critical management operations and improve monitoring to create a more productive, efficient, and transparent CX environment.

Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery. 

Blackchair Symphony is a auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations. 

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.

Blackchair Symphony is a auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.

Blackchair Symphony is a auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MACD tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Blackchair Symphony can help you:

Create, edit, and delete agents, skills, and agent groups in bulk.

Rapidly develop and deploy intranet web pages for specific use-cases.

Track configuration changes in real-time with our auditing solution.

Roll-back to minimize configuration errors and troubleshooting times.

Reduce management training time on complex CX platform admin tools.

See how system changes were made with our compare and contrast analysis.

What our clients have to say?

"Blackchair has made us aware of the unknown – unknowns which are used to hold together the puzzle."

Ockert Johannes Olivier

Genesys Competency Center Team Lead, HCI

“Tools such as Blackchair can help ease the cost of migration to the new cloud platform.”

Steve Blood

VP Analyst at Gartner

Want to learn more?

Looking to develop a better understanding of what Blackchair Symphony can do? Check out the following links 

Complete system visibility

Create a persistent configuration record for all systems to establish a "breadcrumb trail" of change activity.

Dev/Test/Prod Environments

Test automation allows you to devise, test and export new code into your production environment without compromising operations while reducing the time and resources required.

Automated CX configuration 

Our business automation solution can help you simplify your business ability to execute complex changes within your CX solution.

Compliance enforcement

Compliance is challenging to maintain; if someone has reconfigured your system can you tell who did it and how? Blackchair Symphony can help you answer that question.

Accurate CX troubleshooting

Blackchair Symphony allows you to optimize the troubleshooting process and minimize configuration changes with our automated rollback feature.

Want to learn more?

Looking to develop a better understanding of what Blackchair Symphony can do? Check out the following links 

Complete system visibility

Create a persistent configuration record for all systems to establish a "breadcrumb trail" of change activity.

Dev/Test/Prod Environments

Test automation allows you to devise, test and export new code into your production environment without compromising operations while reducing the time and resources required.

Automated CX configuration 

Our business automation solution can help you simplify your business ability to execute complex changes within your CX solution.

Compliance enforcement

Compliance is challenging to maintain; if someone has reconfigured your system can you tell who did it and how? Blackchair Symphony can help you answer that question.

Accurate CX troubleshooting

Blackchair Symphony allows you to optimize the troubleshooting process and minimize configuration changes with our automated rollback feature.

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