Streamline, optimize CX management operations for transparency and efficiency

Leverage Blackchair Symphony to conduct several critical management operations and improve monitoring to create a more productive, efficient, and transparent CX environment.

Streamline, optimize CX management operations for transparency and efficiency

Leverage Blackchair Symphony to conduct several critical management operations and improve monitoring to create a more productive, efficient, and transparent CX environment.

Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery. 

Blackchair Symphony is an auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations. 

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.

Blackchair Symphony is an auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.

Blackchair Symphony is an auditing, administration and automation platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations by expanding your automation, auditing, and administration features.

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MACD tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Moreover, our automation features allow you to execute manual operations without any intervention from your engineering team, empowering you to double productivity and reduce costs.

Furthermore, you can continuously audit your CX vendor in the latest configuration changes in real-time, making it easier for your team to stay on top of the latest developments in your platform. This would help you prevent any unauthorized configuration changes and exercise greater control over the developments of the platform, improving stability and productivity.

How can Symphony optimize the following areas

Administration

Optimize backend administration functions to reduce operational costs and double productivity by streamlining complex operations to cut costs and create a more transparent platform.

Auditing

Maintain a transparent CX environment by constantly auditing your platform. This would make it easier to enforce compliance policies and identify any inefficient operations that undermine efficiency.

Administration

Instead of having your engineers waste their time on monotonous, time-consuming tasks, you can automate these operations to double productivity, save time, and cut operating costs to maximize ROI.

What our clients have to say?

"Blackchair has made us aware of the unknown – unknowns which are used to hold together the puzzle."

Ockert Johannes Olivier

Genesys Competency Center Team Lead, HCI

“Tools such as Blackchair can help ease the cost of migration to the new cloud platform.”

Steve Blood

VP Analyst at Gartner

Want to learn more?

Looking to develop a better understanding of what Blackchair Symphony can do? Check out the following links 

Auditing


Complete system visibility

Create a persistent configuration record for all systems to establish a "breadcrumb trail" of change activity.

Accurate CX troubleshooting

Blackchair Symphony allows you to optimize the troubleshooting process and minimize

configuration changes with our

automated rollback feature.

Automation


Dev/Test/Prod Environments

Test automation allows you to devise, test and export new code into your production environment without

compromising operations while reducing

the time and resources required.

Automated CX configuration 

Our business automation solution can help you simplify your business ability to execute complex changes

within your CX solution.

Administration


Compliance enforcement

Compliance is challenging to maintain; if someone has reconfigured your system can you tell who did it and how? Blackchair Symphony can help you

 answer that question.

Simplify CX administration

Streamline your post-migration CX administration to double productivity and slash management costs while
reducing the strain on your workforce.

Want to learn more?

Looking to develop a better understanding of what Blackchair Symphony can do? Check out the following links 

Complete system visibility

Create a persistent configuration record for all systems to establish a "breadcrumb trail" of change activity.

Dev/Test/Prod Environments

Test automation allows you to devise, test and export new code into your production environment without compromising operations while reducing the time and resources required.

Automated CX configuration 

Our business automation solution can help you simplify your business ability to execute complex changes within your CX solution.

Compliance enforcement

Compliance is challenging to maintain; if someone has reconfigured your system can you tell who did it and how? Blackchair Symphony can help you answer that question.

Accurate CX troubleshooting

Blackchair Symphony allows you to optimize the troubleshooting process and minimize configuration changes with our automated rollback feature.

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