Leverage Blackchair Symphony to conduct several critical management operations and improve monitoring to create a more productive, efficient, and transparent CX environment.
Leverage Blackchair Symphony to conduct several critical management operations and improve monitoring to create a more productive, efficient, and transparent CX environment.
Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.
Blackchair Symphony is an auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.
Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.
This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.
Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.
Blackchair Symphony is an auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.
Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.
This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.
Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.
Blackchair Symphony is an auditing, administration and automation platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations by expanding your automation, auditing, and administration features.
Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MACD tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.
This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.
Moreover, our automation features allow you to execute manual operations without any intervention from your engineering team, empowering you to double productivity and reduce costs.
Furthermore, you can continuously audit your CX vendor in the latest configuration changes in real-time, making it easier for your team to stay on top of the latest developments in your platform. This would help you prevent any unauthorized configuration changes and exercise greater control over the developments of the platform, improving stability and productivity.
"Blackchair has made us aware of the unknown – unknowns which are used to hold together the puzzle."
Ockert Johannes Olivier
Genesys Competency Center Team Lead, HCI
“Tools such as Blackchair can help ease the cost of migration to the new cloud platform.”
Steve Blood
VP Analyst at Gartner
Looking to develop a better understanding of what Blackchair Symphony can do? Check out the following links
Looking to develop a better understanding of what Blackchair Symphony can do? Check out the following links
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
UK: 
Our locations
Blackchair HQ, Clarendon House, 2nd Floor, 52 Cornmarket Street, Oxford. OX1 3HJ.
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
enquiries@theblackchair.com© 2022 Blackchair Inc. All rights reserved.