How Blackchair Resolves CX Configuration Issues

Leverage the Blackchair solution to manage planned and unplanned events, and take protective action on the platform.

Blackchair is an automated CX management platform that allows organizations to better manage events within their CX configuration and take a more proactive approach to CX platform management while also stabilizing and streamlining administration operations by doing the following:

Automate critical tasks to improve delivery and reduce costs.

Take a proactive approach to CX operations management.

Accelerate the rate of complex changes within the platform.

How Blackchair and Five9 work together to create a seamless migration project

Discover and catalog your collection of legacy systems and data within four weeks.

Inject relevant configuration data from legacy systems to the Five9 solution.

Translate persistent configuration data to suit the Five9 platform, raising productivity, and reducing team workload.

Track configuration changes on the source and the Five9 platforms and monitor developments on both platforms.

Utilise an automated rollback feature that allows you to undo harmful configuration changes with a few clicks.

The benefits of choosing Blakchair for Five9 migration assurance

Gain instant knowledge of design spanning legacy platforms and Five9 systems in quick time.

Exit legacy solution to the Five9 solution without any major disruptions to the ecosystem and project.

Get a comprehensive report on how legacy systems are used in real-time to improve migration.

Slash delivery times, costs, and improve productivity by automating configuration data translation.

Reduce or eliminate manual processes to reduce the strain on your CX engineering team.

Realize productivity benefits and cost savings on a much swifter timeline.

Reduce defects and prevent errors from undermining the project.

Re-use the system throughout the lifecycle of the project, maximizing ROI on your investment.

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Gain instant knowledge of design spanning legacy and Five9 systems.

Get a comprehensive report on how legacy systems are used in real-time to improve migration.

Slash delivery times, costs, and improve productivity by automating configuration data translation.

Reduce or eliminate manual processes to reduce the strain on your CX engineering team.

Realize productivity benefits and cost savings on a much swifter timeline.

Reduce defects and prevent errors from undermining the project.

Re-use the system throughout the lifecycle of the project, maximizing ROI on your investment.

Book a Demo

If you wish to learn more about the Blackchair platform, then book a demo with us! We can cover the platform's features in greater detail and answer any questions you might have.

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