Take CX to the Next Level with Blackchair at Genesys Xperience 2026
Join us this September as we show you how to unlock new levels of automation, agility, and visibility in your Genesys Cloud environment.
Secure Your Spot at Genesys Xperience 2026
Don’t miss the chance to be part of the premier event shaping the future of CX. Click below to register and join us for an unforgettable experience!
Event details
Dates:September 1st – 3rd 2026
Location:Wynn Las Vegas, Nevada, USA
Join Us at Genesys Xperience
Genesys Xperience is more than a conference; it’s a launchpad for the next era of customer experience. With a spotlight on innovation, AI, and orchestration, this event brings together global CX leaders, IT strategists, and transformation specialists.
As a Genesys partner, Blackchair is excited to showcase how our automation solution helps enterprises level up their Genesys Cloud operations, reducing risk, improving speed-to-value, and enabling scalable, agile transformation.
Time
4:30 pm to 4:50 pm CET on Wednesday, November 13
Topic
Accelerating CX Innovation: How Beyond Finance Mastered Code Promotion & Configuration Management
Live Demo & Speaking Session - A Must-Attend
Proactive CX, Predictive Ops: Unlocking Genesys Potential with Magnus AI and Symphony’s Intelligent CI/CD
Join Jason Owen as he discusses why understanding ‘what happened’ in today’s dynamic contact center landscape is no longer enough, you need to know ‘why.’ In this session, Jason will explore Magnus, Blackchair’s AI Ops Analyst for CCaaS, which transforms fragmented data into actionable insights, revealing the true causes behind CX performance shifts. He will highlight how Magnus provides 24/7/365 AI-driven operational intelligence that eliminates analytical blind spots, allowing you to act with confidence and optimize your Genesys environment.
Beyond understanding the ‘why,’ Jason will also offer a sneak peek into proactively managing and deploying changes with unprecedented agility using Symphony, Blackchair’s powerful configuration and automation solution. Discover how Symphony is evolving with enhanced CI/CD capabilities, enabling intelligent, automated deployment and management of Genesys Cloud configurations. Join him to learn how the synergy between Magnus’s predictive insights and Symphony’s advanced automation will empower your teams to achieve truly proactive CX, reduce operational risk, and accelerate innovation within your Genesys ecosystem. Don’t miss this opportunity to see how AI-powered operations and intelligent deployment are reshaping the future of contact center management
Connect with Blackchair at Genesys Xperience
Ready to elevate your Genesys Cloud experience? Stop by the Blackchair booth to meet our team, explore live demos of Symphony, and see how you can transform change delivery across your CX ecosystem, with less friction and more control.
Follow Along on LinkedIn - Stay in the Loop
Want real-time updates, insights from the event, and behind-the-scenes content from our team at Genesys Xperience 2026? Follow Blackchair on LinkedIn to stay connected before, during, and after the conference. We’ll be sharing thought leadership, product highlights, and exclusive content you won’t want to miss.
Blackchair - Empowering Agility & Transformation
Blackchair gives organizations full control over their contact center change processes. Our Symphony platform automates the delivery, tracking, and governance of changes across your Genesys Cloud environment, so your CX stays agile, consistent, and compliant. From audits to rollback to real-time visibility, we take the manual out of change and put insight at the center.
