New research from Gartner® helps you negotiate the ideal CCaaS contract when migrating to a new contact-centre-as-a-service solution

As more companies migrate CX services to the cloud, negotiating detailed terms of service is critical for maintaining a cost-efficient migration project and improving CX quality in the long run. However, as per Gartner, "Service-level agreements (SLAs) can be complex and vary in terms of quality.”

Given these challenges, firms are looking for ways to negotiate the ideal SLA contract that could work for them. Download your complimentary copy of the Gartner report – "How to Negotiate a Favourable Contact Center as a Service Contract" to learn how to:

  • Assess costs to match use-case requirements with service provider offerings
  • Define suitable SLAs with a relevant provider to improve service uptime
  • Negotiate mutually agreeable service terms, including service credits for outages

DOWNLOAD research

Disclaimer

Gartner, How to Negotiate a Favorable Contact Center as a Service Contract,, By Steve Blood, December 16 2020

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

New research from Gartner® helps you negotiate the ideal CCaaS contract when migrating to a new contact-centre-as-a-service solution



As more companies migrate CX services to the cloud, negotiating detailed terms of service is critical for maintaining a cost-efficient migration project and improving CX quality in the long run. However, as per Gartner, "Service-level agreements (SLAs) can be complex and vary in terms of quality.”


Given these challenges, firms are looking for ways to negotiate the ideal SLA contract that could work for them. Download your complimentary copy of the Gartner report – "How to Negotiate a Favourable Contact Center as a Service Contract" to learn how to:

  • Assess costs to match use-case requirements with service provider offerings
  • Define suitable SLAs with a relevant provider to improve service uptime
  • Negotiate mutually agreeable service terms, including service credits for outages

DOWNLOAD research

Disclaimer

Gartner, How to Negotiate a Favorable Contact Center as a Service Contract,, By Steve Blood, December 16 2020

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
including any warranties of merchantability or fitness for a particular purpose.

>