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Customer data protection is a crucial aspect of cloud migration. Learn the best practices here.

Customer data protection: How to protect customer data on the cloud

  • Apira Giriharan
  • Cloud Migration, Customer Data
  • No Comments

Customer data protection refers to the policies, technology and processes, contact centres undertake to protect the personal information of their customers when operating on the cloud. But beyond that, the ability to protect your customers’ data is a major statement on your brand. Failure to do so spells disaster for customer confidence and reputation. Hence,…

Cloud commoditization plays a big role in cloud migration, learn how it does Blackchair.

What is cloud commoditization and does it affect cloud migration?

  • Apira Giriharan
  • Cloud Migration
  • No Comments

Commoditization (when goods or services lose unique characteristics and become indistinguishable from its competitors) is an ongoing trend in cloud computing. However, while we see the positives of cloud commoditization, we strongly feel that the actual cloud migration process will not change. In this blog, we dive into why the cloud is being commoditized, and…

Developing an assessment model is key to optimising your contact centre cloud migration, learn more at Blackchair

Five Ways to Optimise Contact Centre Cloud Migration

  • Apira Giriharan
  • Cloud Migration
  • No Comments

Contact centre cloud migration is a process fraught with complications. It requires communication with different departments, careful handling of information (customer information), preparation for the unexpected and attention to call quality. Migrating to the cloud reaps long-term rewards but is also fraught with complications. However, by working with the right partner and following the right…