Using a “moving” company when you’re migrating your CX systems is a no-brainer!
When you are moving house across town or across the country, it can be a very stressful time. You will be worried about perhaps losing or even breaking things. You’ll have a long list of things to do, when to do them, and who will be doing them. The rest of your life truly stops until you’ve completed the move. You might even start looking at all of the bits and pieces you’ve collected over the years, and ask yourself “Where will that go in the new house?” or even… “Do I really need that anymore?”
You will soon get to a point where you may consider hiring a moving company to assist you with this. This company will take stock of what you have, provide some useful advice on cleaning out things you may not need (put some things into storage, sell or discard other things, etc.), and ultimately, take everything you own, pack it, move it, unpack it and place each valuable item into each room in your new house, wherever it may be in the world.
Now, if you were moving from a shared flat into your first house, it’s unlikely you would need a moving company. But… say you are a family of five, moving across the country from a big house to an even bigger house, then a moving company begins to make sense, from a time, risk, and money perspective. If you were a business moving from one office to another, this is an absolute no-brainer. You wouldn’t ask your employees to move company property to the new office, would you?
My question is this: Why would you not do the same for your UC systems or your contact center systems? These are big, complex, sophisticated systems. Your plan to move, even a part of these systems, to a new CCasS configuration will be complicated. It will require you and your teams to analyze all of your UC and CX systems, decide what is going to be moved and make a list of tasks and activities, drawing resources away from day-to-day business operations. Wouldn’t it make far more commercial sense to use the services of a company who can do things like:
- Instantly take stock of your entire configuration and complete a task in months when it would take days
- Tell you exactly what you have, how much of it, what is useful, and what is not to determine what can go into “storage” and what should be kept for the move
- Pack up all of the things that are going to be moved, transport them, and unpack them directly where it is needed in the new systems
Doing all of this in an automated way saves you time, money, and risk. We are now in a world where there are more UC/CX solutions than ever before. There are compelling arguments for migrating portions or all of your systems over to them. Remember, that you don’t have to do this alone. There are “moving” companies out there who are ready and willing to help. And why would you do it any other way?