Key features from the top cloud migration providers and what it says about the CX industry Each year, the CX industry is constantly evolving, with new technology, technical requirements, and business preferences shaping the direction of the industry. This
Read MoreUsing a "moving" company when you're migrating your CX systems is a no-brainer! When you are moving house across town or across the country, it can be a very stressful time. You will be worried about perhaps losing or
Read MoreCloud migration comes with its share of risks. In an ideal world, migrating to a new platform would be as simple as copy-pasting text on MS Word. Unfortunately, that is not the world we live in. Instead, we live
Read MoreKPIs are an essential part of cloud migration services. Contact centres and cloud providers need to operationalise and measure the quality of the end-user experience (employee workflow), security (to protect data) and infrastructure (to support their operations). Having the
Read MoreSecuring intellectual property (IP) should be a top priority for any contact centre looking to migrate to the cloud. The reasons for the importance are two-fold: regulatory compliance and securing a competitive advantage. However, migrating to the cloud can
Read MoreThe benefits of a cloud-based solution for contact centres are numerous, but so are the challenges of migrating to the cloud. While the topic of maintaining a smooth migration has been discussed at length, what is not given as
Read MoreCommoditization (when goods or services lose unique characteristics and becomeindistinguishable from its competitors) is an ongoing trend in cloud computing. However, whilewe see the positives of cloud commoditization, we strongly feel that the actual cloud migrationprocess will not change.
Read MoreContact centre cloud migration is a process fraught with complications. It requires communication with different departments, careful handling of information (customer information), preparation for the unexpected and attention to call quality. Migrating to the cloud reaps long-term rewards but
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