Google announces new end-to-end CX platform As organizations begin to realize the importance of high-quality CX, we are seeing high-end tech companies launch CX solutions that provide omni-channel CX while also reducing the cost of operations. The need for
Read MoreHow to choose the right automation solution As CX ecosystems become more complex, we require solutions that can help them manage the CX platforms more efficiently than before. However, choosing an automation vendor is not just a question of
Read MoreWhat Is Driving The Shift In The CX Industry? The CX industry is undergoing a monumental shift as more CX organizations shift away from on-premise systems to cloud-based CX solutions. In this industry update, we dive into what could
Read MoreCX Industry could be dominated by major tech giants in the future The CX industry could be undergoing a significant change as new firms make forays into the industry with their own offerings or strategic acquisitions. Zoom, a major
Read MoreStudies reveal that digital transformation yields returns at early stages Common notions about digital transformation state that organizations generate ROI in the long run after they work around short-term hurdles. However, recent studies could change this perception, as several
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