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Essential KPIs to measure cloud migration services

  • Apira Giriharan
  • Cloud Migration
  • No Comments

KPIs are an essential part of cloud migration services. Contact centres and cloud providers need to operationalise and measure the quality of the end-user experience (employee workflow), security (to protect data) and infrastructure (to support their operations). Having the right KPIs helps all parties monitor the migration process to see which areas are doing well…