Studies show that a multi-cloud environment is now the norm According to a Nutanix study, multi-cloud operations are expected to be the new norm for the industry. Multi-cloud adoption for enterprises with over 5,000 employees is at 57%, while
Read MoreThe best way to deploy automation In CX With the industry undergoing a remarkable transformation, CX centers need to adapt to meet changing expectations, or risk placing tremendous strain on CX agents. One such change is that the average
Read MoreHow the meaning of CX continues to evolve Thanks to modern technology and the effects of the pandemic, the idea of CX continues to evolve. This change to what CX means could have significant implications on how we handle
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